Privacy Policy

At Ecolbrew (“we,” “our,” or “us”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.ecoldbrew.com, use our services, or interact with us in connection with our products, including Ecolbrew devices and related applications.

By accessing or using our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Personal Information

Information that can identify you directly or indirectly, including but not limited to:

  • Name

  • Email address

  • Shipping and billing address

  • Phone number

  • Payment information (processed securely by third-party providers; we do not store full payment details)

Device & Usage Information

When you visit our website or use our services, we may automatically collect:

  • IP address

  • Browser type and operating system

  • Device identifiers

  • Pages visited, time spent, and interaction data

Voluntary Information

Information you choose to provide, such as:

  • Newsletter subscriptions

  • Survey responses

  • Customer support inquiries

  • Kickstarter or pre-order related communications

2. How We Use Your Information

We use the information we collect to:

  • Process orders, payments, and deliveries

  • Communicate with you about products, updates, and support

  • Improve our website, products, and user experience

  • Send marketing or promotional communications (you may opt out at any time)

  • Comply with legal and regulatory obligations

3. How We Share Your Information

We do not sell your personal information.

We may share your information with:

  • Service providers (e.g., payment processors, logistics partners, email services) solely to perform services on our behalf

  • Crowdfunding platforms (such as 【Kickstarter / platform name】) when applicable

  • Legal or regulatory authorities if required by law or to protect our rights

All third parties are required to handle your data in accordance with applicable privacy laws.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enable core website functionality

  • Analyze traffic and performance

  • Understand user preferences

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of the website.

5. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfill the purposes outlined in this Privacy Policy

  • Comply with legal, accounting, or reporting requirements

Retention periods may vary depending on the type of data and applicable laws.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your location, you may have the right to:

  • Access the personal information we hold about you

  • Request correction or deletion of your data

  • Object to or restrict certain processing activities

  • Withdraw consent for marketing communications

To exercise your rights, please contact us at info@ecoldbrew.com.

8. International Data Transfers

If you access our services from outside 【primary operating country, e.g., United States】, your information may be transferred to and processed in countries where our servers or service providers are located. We take steps to ensure appropriate safeguards are in place for such transfers.

9. Children’s Privacy

Ecolbrew does not knowingly collect personal information from individuals under the age of 16. If we become aware that such information has been collected, we will take steps to delete it promptly.

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties, and we encourage you to review their privacy policies independently.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. Your continued use of our services after changes are posted constitutes acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Ecoldbrew
Email: info@ecoldbrew.com