Return Policy

At Ecolbrew, we want you to feel confident about your purchase. This Return Policy explains when and how returns, refunds, and exchanges are handled for products purchased through our website or related sales channels.

1. Eligibility for Returns

You may be eligible to request a return if all of the following conditions are met:

  • The return request is made within 30 days of receiving your product

  • The product is unused, undamaged, and in its original packaging

  • All accessories, manuals, and included items are returned

Products that show signs of misuse, unauthorized modification, or accidental damage may not be eligible for return.

2. Non-Returnable Items

The following items are not eligible for return or refund unless otherwise required by law:

  • Final sale or clearance items

  • Gift cards or promotional items

  • Products damaged due to misuse or failure to follow instructions

3. How to Request a Return

To initiate a return, please contact us at support@ecoldbrew.com with the following information:

  • Order number

  • Proof of purchase

  • Reason for return

  • Photos or videos if the product is damaged or defective

Our support team will review your request and provide return instructions if approved.

4. Return Shipping

  • Return shipping costs are 【paid by the customer / covered by Ecolbrew / covered only for defective items】

  • We recommend using a trackable shipping method, as Ecolbrew is not responsible for lost or untracked return shipments

Shipping fees, customs duties, and taxes are non-refundable unless otherwise required by law.

5. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method

  • Processing time may take 5-7 business days, depending on your payment provider

Original shipping fees are non-refundable unless the return is due to a confirmed defect or error on our part.

6. Exchanges

If you wish to exchange a product for the same item due to a defect or damage during shipping, please contact us at support@ecoldbrew.com. Exchanges are subject to availability.

7. Damaged or Defective Products

If your product arrives damaged or defective, please notify us within 15 days of delivery.
Include photos or videos of the issue so we can assist you as quickly as possible.

In such cases, Ecolbrew will cover replacement or repair options in accordance with our 【Warranty Policy】.

8. International Orders

For international orders:

  • Customers are responsible for any return shipping costs, customs fees, or taxes unless otherwise stated

  • Delivery times and return eligibility may vary by destination

Please note that customs duties and import taxes are non-refundable.

9. Changes to This Return Policy

We reserve the right to update or modify this Return Policy at any time. Changes will be effective upon posting on our website with an updated “Last updated” date.

10. Contact Us

If you have any questions about this Return Policy or need assistance with a return, please contact us at:

Ecolbrew
Email: support@ecoldbrew.com
Website: www.ecoldbrew.com